Advanced Group Manager
Managing license with multiple groups is very time consuming. Even a small change, with dozens of groups, can take many hours. We decided to make the work of administrators working with LiveChat easier.
Our tool, Advanced Group Manager, allows you to:
- Duplicate any group
- Copy all group settings to other
- Copy selected group settings to others
Installation
To install Advanced Group Manager application, go to LiveChat Marketplace, sign-in to your LiveChat account and complete the purchase process.
After successful installation, you will find a new icon in the LiveChat Agent App Navigation - AGM.
![Agent app menu with highlithted AGM icon](/images/agent-app-menu.png)
Duplicate a group
To open Advaned Group Manager, click on AGM icon in LiveChat Agent App Navigation.
![Advanced Group Manager application screenshot](/images/advanced-group-manager-1.png)
Press the "duplicate" button next to the group name you want to duplicate.
![Group row with highlithted duplicate button](/images/duplicate-group-button.png)
Choose a name for the new group and choose the settings you want to copy, then click "Duplicate" button.
![Duplicate group modal](/images/duplicate-modal.png)
Copy a group
Press the "copy" button next to the group name from which you want to copy the settings.
![Group row with highlithted copy button](/images/copy-group-button.png)
Select the group to which you want to copy the selected settings.
![Copy group modal](/images/copy-modal.png)
FAQ
- Does Advanced Group Manager support licenses created in the Frankfurt data center?
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Yes, AGM support licenses created in Frankfurt data center - requests are called directry to appropriate API address.
- How do you process the license's data?
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Our application only processes configuration data - chat widget settings, agents list, language phrases, chat-surveys configuration. Advanced Group Manager does not have access to or process customer data or chats history. All data are passed directly to LiveChat Platform APIs - we do not save data in any database.
We use sentry.io to log errors and Google Analytics to monitor application usage.
- Do you accept ideas for new features?
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Sure! Start a chat with us and tell us about your idea.
Contact
Questions? Need help?